We know how important your order is, so we aim to fulfill orders in the shortest possible time! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our RETURNS once your order has been delivered to you.
We accept major credit cards: Visa, MasterCard, Discover, American Express, PayPal, and store credit via GearUnity E-Gift Cards site-wide.
NOTE: E-Gift Cards are exclusive to online purchases only.
There are two ways to check the tracking information of your package:
- Click here to track your package via the GearUnity website (you must enter your Order Tracking Number).
- In your Shipping Confirmation email, you’ll receive a link to your tracking information. You can monitor the shipment’s progress until the package is delivered to your door from there.
Based on current processing times, please allow up to 2 business days for your tracking details to be available and updated. You will receive an email with tracking information as soon as your order is dispatched. Thanks for your patience.
Unfortunately, all already placed orders cannot be changed and discounts cannot be added to them after a purchase has finalized. Instead, please use your code on your next purchase!
If your payment is not successfully processed or declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment such as PayPal prior to completing your purchase.
If you do not receive an email from GearUnity within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the supplied email address on file might be spelled incorrectly.
To check your orders, log into your GearUnity account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing firstname.lastname@example.org.